Redlite Security Electronics Ltd respects your privacy and is committed to protecting any personal information you provide when using this website. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under the New Zealand Privacy Act 2020.

1. Information we collect

When you use docs.redlite.nz, we may collect the following types of information:

Information you provide directly

·         Your name

·         Email address

·         Company or organisation name

·         Phone number

·         Login or account details, where applicable

·         Messages, enquiries, or support requests you send to us

Information collected automatically

When you visit the website, we may automatically collect limited technical information such as:

·         IP address

·         Browser type and version

·         Device type

·         Pages viewed

·         Date and time of visit

·         Referring website

·         Basic usage and security logs

This information helps us operate, secure, and improve the website.

2. How we use your information

We may use personal information for the following purposes:

·         To provide access to documents, manuals, product information, or support resources

·         To manage user accounts or login access

·         To respond to enquiries or support requests

·         To maintain website security

·         To detect, investigate, or prevent misuse, unauthorised access, or technical issues

·         To improve the website and user experience

·         To meet legal, regulatory, or business record-keeping obligations

We only collect information where it is reasonably necessary for our business activities.

3. Cookies and analytics

The website may use cookies or similar technologies to:

·         Keep the website functioning correctly

·         Remember user preferences

·         Help secure login sessions

·         Understand general website usage

You can usually disable cookies through your browser settings, although some website features may not work properly.

4. Sharing your information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary, including:

·         Website hosting providers

·         IT support providers

·         Security and monitoring services

·         Email or communications providers

·         Professional advisers, where required

·         Government, regulatory, or law enforcement agencies where required by law

Where we use third-party service providers, we take reasonable steps to ensure they handle personal information securely and only for authorised purposes.

5. Storage and security

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration, or destruction.

Security measures may include:

·         Access controls

·         Secure hosting

·         Password protection

·         Logging and monitoring

·         Software updates and maintenance

·         Limited access to personal information by authorised personnel only

No website or online system can be guaranteed to be completely secure, but we work to protect information using reasonable technical and organisational safeguards.

6. Overseas service providers

Some of our service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure that personal information remains protected in a way that is consistent with New Zealand privacy requirements.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required by law or legitimate business needs. When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. Accessing or correcting your information

Under the Privacy Act 2020, you have the right to request access to personal information we hold about you and to ask us to correct it if it is inaccurate.

To request access or correction, contact us using the details below. We may need to verify your identity before responding to a request.

9. Privacy breaches

If a privacy breach occurs that is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals where required under the Privacy Act 2020.

10. Links to other websites

This website may contain links to external websites. We are not responsible for the privacy practices, security, or content of external websites. You should review the privacy policy of any third-party website you visit.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the effective date shown at the top.

12. Contact us

Privacy Officer

Redlite Security Electronics Ltd

Email: web@redlite.nz

Website: https://docs.redlite.nz https://www.redlite.co.nz